1. Our 30-Day Return Policy

We want you to feel completely confident in every purchase you make with us. If for any reason you are not fully satisfied with your order, we are happy to accept returns under the following conditions:

• Returns must be initiated within 30 calendar days from the date of delivery as confirmed by the carrier's tracking record.
• Items must be unused, undamaged, and in their original packaging, with all tags, components, and accessories included exactly as received.
• Items must be in resalable condition — free from signs of wear, odor, pet hair, or any alteration.
• Proof of purchase is required — please have your order number or order confirmation email available when initiating your return.

Returns that do not meet the above conditions may be rejected at our discretion. You will be notified by email if your return is not accepted.

2. Non-Returnable Items

In addition to consumable food products, the following items are not eligible for return or refund:

• Items showing signs of use, wear, or customer-caused damage — including scratches, stains, breakage, or missing parts that were not present at the time of delivery.
• Items with missing components — including original packaging, instruction manuals, tags, or accessories that were included at the time of shipment.
• Items marked "Final Sale" at the time of purchase — these are clearly designated on the product listing and are not eligible for return, exchange, or refund.

Note: The non-returnable status of food and consumable items does not affect our obligations regarding damaged or defective products. Please refer to Section 5 (Damaged or Defective Items) for details.

3. How to Initiate a Return

Initiating a return with SheRise Online Solutions LLC is simple. Please follow the steps below. Items sent back without prior authorization will not be accepted and cannot be refunded.

1. Contact Us — Email us at sheriseonlinesolutions@gmail.com with your order number, the item(s) you wish to return, and your reason for the return. Please include any relevant photos if the item arrived damaged.
2. Await Our Response — Our customer service team will review your request and respond within 2–3 business days. We may ask for additional information to process your request efficiently.
3. Receive Your Prepaid Return Label — Upon approval of your return request, we will email you a prepaid return shipping label at no cost to you. You will not be charged for return shipping under any circumstances for an approved return.
4. Ship Your Item — Pack the item securely in its original packaging and drop it off at the designated carrier location indicated on your prepaid return label. We recommend retaining your drop-off receipt as proof of return shipment.

Important: Do not ship any item back to us before receiving written approval and a prepaid return label from our team. Unauthorized returns will be refused at delivery.

4. Refund Processing

Once we receive your returned item, our team will inspect it to confirm it meets the return eligibility conditions outlined in Section 1. The following process applies:

• You will receive an email notification confirming that we have received and inspected your returned item.
• If your return is approved, a refund will be issued to your original payment method within 5–10 business days of inspection approval. Please note that your financial institution may require additional time to post the credit to your account.
• If your return is denied — because the item does not meet return conditions, falls within a non-returnable category (including food products), or is outside the 30-day return window — you will be notified by email with an explanation. Denied returns may be shipped back to the customer at the customer's expense upon request.

5. Damaged or Defective Items

We take product quality seriously. If your order arrives damaged or defective, we will make it right — promptly and at no cost to you.

• You must contact us within 48 hours of delivery to report a damaged or defective item. Please email sheriseonlinesolutions@gmail.com with your order number.
• Please include clear photographs of the damaged or defective item and the outer packaging, as this information is required for us to process your claim.
• Upon verification, we will offer you the choice of a replacement item or a full refund, at no additional cost to you.
• This provision applies regardless of product category — including items that would otherwise be designated as non-returnable. Safety and quality concerns are always addressed. If a food product is confirmed to have arrived damaged, spoiled, contaminated, or defective, it will be treated under this section.

6. Exchanges

SheRise Online Solutions LLC offers exchanges for items that arrive defective, damaged, or incorrect (i.e., the wrong item was shipped). We do not offer size or preference-based exchanges at this time.

• To request an exchange, please follow the same initiation process described in Section 3 above, specifying that you would like an exchange rather than a refund.
• Exchanges are subject to product availability. If the requested replacement item is out of stock at the time of your exchange request, a full refund will be issued to your original payment method instead.
• Approved exchanges will be shipped to the original delivery address on file, at no additional shipping cost to the customer.

7. Late or Missing Refunds

If you have been notified that your refund was approved but have not yet seen the credit reflected in your account, we ask that you take the following steps before contacting us:

1. Check your bank or payment account again — Refunds can occasionally take a few additional days to post, depending on your financial institution.
2. Contact your credit card company — Credit card companies often have their own internal processing timelines before a refund appears on your statement. Allow for the full 5–10 business day window.
3. Contact your bank directly — Ask your bank about any pending transactions or processing delays on their end.

If you have completed all of the steps above and your refund has still not appeared after 10 business days from the date of your approval notification, please contact us directly at [email protected] and we will investigate the matter promptly.

8. Contact Us

Our team is here to help. If you have any questions about this Return and Refund Policy, need assistance with an order, or would like to initiate a return or exchange, please reach out to us using the information below. We are committed to responding to all inquiries within 2–3 business days.

Email	sheriseonlinesolutions@gmail.com
Mailing Address	SheRise Online Solutions LLC 139 Kings Mountain Dr Church Hill, TN 37642
Website	www.sheriseonline.pet
Response Time	2–3 business days

Thank you for shopping with SheRise Online Solutions LLC. We truly appreciate your trust and your support of our small business. Your satisfaction means everything to us, and we look forward to serving you and your pets for years to come.